1. What this policy covers
This policy is part of the Terms of Service and applies to every subscription to ECN People sold by Easy Connect Private Limited, whether bought online on the pricing page or under a negotiated deal. Where a written deal says something different, the deal prevails.
2. Free trial
A free trial costs nothing and needs no payment details, so there is nothing to refund. When the trial ends the workspace is paused, not charged; you choose a plan only when you are ready.
3. Cancelling a subscription
- An administrator may cancel at any time from Settings → Plan & billing, or by emailing info@easyconnectnetwork.com from an administrator's address.
- Cancellation stops the next renewal. The workspace stays fully usable until the end of the period already paid for.
- After the paid period the workspace is kept read-only for 90 days so you can export your data, then deleted as the Terms describe.
- To avoid being charged for a renewal, cancel before the renewal date shown on the Plan & billing page. Renewal invoices are raised seven days ahead to give you that chance.
4. What is refundable
| Situation | Refund |
|---|---|
| Monthly plan, cancelled mid-month | No refund for the remaining days; the workspace stays active until the month ends |
| Yearly plan, cancelled within 7 days of the first yearly payment | Full refund of that payment, less any GST we cannot recover if a credit note is no longer possible |
| Yearly plan, cancelled after 7 days | No refund of the remaining months; the workspace stays active until the year ends. You may move to monthly billing at the next renewal |
| Charged in error (duplicate payment, wrong amount, a renewal after a cancellation we confirmed) | Full refund of the erroneous amount |
| Prolonged outage: the Service unavailable for more than 72 consecutive hours for reasons within our control | Pro-rata credit for the outage period, or a refund of it on request |
| We retire a module your plan includes and you cancel because of it | Pro-rata refund of the unused period |
| Account terminated by us for breach of the Terms or Acceptable Use Policy | No refund |
Extra-employee charges, one-time setup or migration fees, and amounts under a negotiated deal are refundable only where the deal says so.
5. Changing plan
- Upgrading takes effect at once. The difference for the remaining period is invoiced pro-rata.
- Downgrading takes effect at the next renewal. Nothing is refunded for the current period, and modules removed by the downgrade become read-only then.
6. How to ask for a refund, and how it is paid
- Email info@easyconnectnetwork.com from an administrator's address with the invoice number and the reason.
- We confirm within 3 working days whether the request falls under section 4.
- An approved refund is issued to the original payment method. For a Razorpay payment it is initiated through Razorpay and normally reaches your card, UPI or bank account within 5–7 working days; your bank may take longer. For a bank transfer or UPI payment recorded by our team, we transfer to the account the payment came from within 7 working days.
- A credit note is issued against the original GST invoice so that your input credit is reversed correctly.
Refunds are always in Indian Rupees and never in cash.
7. Contact
Billing questions: info@easyconnectnetwork.com. Address: Jaipur, Rajasthan, India. If you are not satisfied with how a refund request was handled, you may escalate to the Grievance Officer named in the Privacy Policy.