Skip to content

Keeping accounts secure

Passwords and sessions, masked personal data, the audit log, and how ECN support can access your workspace.

For everyone · Updated 10 October 2026 · English (Hindi coming soon)

Change password

Your account

  • Change your password from your account menu. Use Forgot password on the sign-in page if you are locked out.
  • If you suspect someone else has used your account, change your password at once and tell your admin.
  • Personal identifiers such as PAN, Aadhaar and bank account numbers are masked unless you hold the PII view permission.

What admins can see

Every change is written to the Audit log, including reads of unmasked personal data and bank-file downloads.

ECN support access

Easy Connect staff can enter your workspace only through a logged, time-limited support sign-in, which shows in your audit log. Report a security concern to the address on the security page.

Was this helpful?

Your answer stays in this browser; we do not track it.

Need a hand? Admins can raise a request from the console (press ? on any screen), or see all the ways to reach us.

Contact support