Raising a request
- In the console, open Settings › Contact ECN support (or press ? on any screen and choose Contact ECN support).
- Choose New request, say what it is about and how urgent it is.
- Describe what you clicked, what you expected and what happened; attach screenshots (up to five files).
Everyone who runs your company's console can see your company's requests; nobody at any other company can. You are notified of replies, can answer in the thread, and close and rate the request when it is sorted.
Priority and response times
The full table of support hours and response targets is on the contact page.
Choose Urgent only when your team cannot work — for example nobody can check in, or payroll cannot be run on pay day.
Can't sign in?
Email the support address on the contact page from your work address, with your company name.