Raise an HR helpdesk ticket

Ask HR a question or report a problem, follow the replies, copy in a colleague and reopen if needed.

For Employees · Updated 10 October 2026 · English (Hindi coming soon)

Raising a ticket

Open Helpdesk and choose New ticket. Pick a template if one fits — it fills in the details.
Choose the category; suggested knowledge-base articles may answer it straight away.
Describe the problem, attach files, and optionally CC a colleague (not available in confidential categories).

You are notified of every public reply. Tickets copied to you appear under Copied to me.

Rate the answer if asked. Not fixed after all? Reopen within the window shown on the ticket.

This helpdesk is your company's HR team. For a problem with ECN People itself, your admin contacts ECN support.

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